Warehouses are an integral component of e-commerce operations. Businesses need to ensure that their warehouses are well-organized, efficient, and well-stocked to meet customer demands. However, managing a warehouse can be a difficult task, especially for rapidly growing companies.
Shipping and logistics are the final steps in warehousing that can be a significant challenge for e-commerce companies, particularly those that sell products internationally. Companies need to ensure that their products are shipped quickly and efficiently and delivered to customers on time in a hassle-free way.
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However, the capabilities of warehouse management solutions alone cannot help deliver goods on time and improve customer experiences. An end-to-end dispatch management system plays a critical role in streamlining the dispatch process, making it more efficient, and reducing the risk of human error, leading to overall improvement in on-time delivery rates.
Why Augment Your E-commerce Warehouse Management Software with a Dispatch Management Solution?
Automated Order Management
A good dispatch management software must provide comprehensive order management, including managing order information, tracking order status in real time, and generating invoices. Many outdated order management systems lack automation capabilities and are prone to errors, compromising the entire order process. E-commerce companies receive thousands of orders regularly, and an outdated order management system is a recipe for disaster. Locus’ automated order management system can group and ship thousands of orders automatically across multiple fulfillment channels, leading to a faster order-to-delivery process.
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Delivery Scheduling
Legacy systems and software lack the capability to schedule deliveries based on various factors, including delivery times, delivery locations, and the availability of delivery vehicles. A dispatch management software must also provide real-time updates on delivery schedules, allowing e-commerce businesses to respond quickly to any changes in delivery times and locations on the go. Locus’ delivery-linked checkout helps you provide a customized delivery experience for your customers, ranging from multiple fulfillment options to friction-free cancellations and returns even after dispatching goods without compromising operational excellence.
Advanced Routing
With constant urbanization, it is impossible for e-commerce companies to maintain a static route to deliver orders on time. Adding to that, traffic conditions and other on-ground obstacles to the mix makes it even more chaotic. Legacy dispatch management systems lack the capability to optimize delivery routes based on factors such as traffic, vehicle availability, and on-ground obstacles. This will increase the cost of delivery for the company, leading to a revenue slump. Locus’ dispatch management solution with route optimization capabilities, takes into consideration 180+ real-world constraints to provide you the best route to make super-fast deliveries, and with lesser fuel spent to reduce CO2 emissions.
Driver Management
Driver management is another critical aspect of dispatch management. Many DMP systems lack the capability to manage driver information, including driver schedules, delivery routes, and more. Locus’ Driver Companion App provides drivers with much-needed visibility on delivery addresses with turn-by-turn navigation and lists daily tasks for drivers to make their lives easier, leading to decreased attrition rates and increased productivity. Companies can also track drivers’ performance through the app.
Tracking for Customers
Customer communication is an essential aspect of dispatch management. Legacy dispatch management systems can fall short when it comes to providing real-time updates on delivery, leaving customers in the dark and opening the door to complaints. Locus’ dispatch management system can help you share real-time ETAs with a tracking link for shoppers to gain visibility of their orders, leading to improved customer experiences.
Advanced Analytics
Reporting and analytics are critical features of dispatch management software. Legacy DMP solutions can’t provide valuable insights due to decreased visibility on last mile operations, ultimately leading to decreased customer satisfaction and slump in the revenue.
Locus’ dispatch management system with built-in analytics can help you gain insights into your last-mile operations to enhance future last-mile deliveries.
In conclusion, augmenting your WMS’ capabilities with a comprehensive DMP solution that includes order management, delivery scheduling, route optimization, driver management, customer communication, and reporting and analytics can certainly improve overall warehouse operations, leading to positive business outcomes.
Talk to our experts to know how you can enhance operational efficiency for your E-commerce business!