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Tagged in Services
Last Mile Delivery Optimization
How Customer Expectations are Redefining B2B Logistics Businesses in 2021
Jan 19, 2021
The E-Commerce boom has influenced consumer behaviour like never before. Economics taught us that it was the price that drove demand. Now, we are learning how convenience drives demand even more. 2020 was a disruptive year in more ways than one, but remarkably disruptive in how it changed the way people buy and sell. The […]
Blog
Bringing Banking to the Customer’s Doorstep with ‘Locus for BFSI’
Jul 18, 2017
Expectations are a moving target, thereby creating the need for institutions to regularly track and understand how they are Performing Against Customer Expectations (PACE). The PACE index for the banking sector does this on an annual basis, in a global study spanning 8,000 customers and 500 small businesses. The 2016 survey revealed that Indian banks were near the bottom of the global […]
Fleet Optimization
Skill Based Routing: The Sorting Hat of Intelligent Logistics
Jun 20, 2017
In our previous post, we had introduced the concept of serviceability, its significance and implication for the future of logistics. It would not be telling to say that we have only scratched the surface. Leaving it at that will be like belittling the layers that lie beneath. Let’s dig deeper… Serviceability has an unpredictable complexion to […]
Fleet Optimization
What is the Serviceability Quotient Of Your Business?
Jun 10, 2017
No more late appointments, no haggling, a pleasant service experience, and a satisfied customer! “Starting all over again is not that bad, because then you get another chance to make things right”. Poignant, sure, but if the same was being said of service fulfilment, be assured that the panic siren would go out of control […]
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