It’s official: last-mile is the place to deliver growth, what with the explosion in online purchases by consumers showing no signs of shopping.
But the playing field is getting more and more crowded. Great product prizes, a wide selection, or even on-time deliveries are no longer enough to establish oneself as a differentiator.
The heat is on businesses to deliver excellence in last-mile fulfillment, contribute to revenue, and create experiences for consumers that keep coming back for more.
But where does one begin? Introducing Locus Last-Mile Maturity Assessment
Seven minutes on the route to last-mile excellence
The Last-Mile Maturity Assessment is a product of nearly a decade of learnings taken from enabling 850 million deliveries, saving $275 million+ in logistics costs, all while ensuring the rate of on-time deliveries is at 99.5%.
We leveraged these insights in our assessment to gauge the maturity level of your last-mile operations. It takes seven minutes to complete, following which a personalized report will help you uncover hidden inefficiencies with a comprehensive understanding of where you are in your last mile journey.
Your last-mile maturity assessment will contain a number of actionable insights and recommendations designed to help your enterprise supercharge the last mile as is suitable to your current level of maturity.
Ready to convert your last mile to a revenue generator?
A well-rounded approach to delivering last-mile growth
The assessment gauges your last mile maturity with the help of these five fundamental values: Last-mile excellence: Enabling last-mile excellence helps enterprises drive real-world efficiency and grow across all fulfillment channels. The last mile is the most elusive part of the supply chain and also the most challenging to get right. So challenging, in fact, that it is said to account for close to 50% of all shipping costs. This section of the assessment focuses on recommendations around the automation of key fulfillment stages across orders, channels, and on-ground units to enable excellence in the last mile.
Customer experience: Happy customers mean repeat customers and repeat customers mean brand loyalty. This section will provide insights on how to enable on-time, highly personalized delivery experiences to maximize delight. It will also cover how to ensure complete visibility on the order journey and enable easily accessible insights into driver locations for positive reviews, a good word of mouth, and regular customers.
Workforce empowerment: Self-motivated, happy drivers improve revenue and brand loyalty. This section will provide insights on equipping your on-ground staff with modern last mile delivery technology to simplify communication, motivate them to perform better by bringing visibility to their earnings, measure their performance in real-time, understand their problems through a transparent system, and reward them with the right incentives. Empowering your workers to make more deliveries in a shorter time means less time on the road, a better work-life balance that contributes to their happiness and positively impacts their productivity.
Advanced analytics: Productivity challenges can slow down your fleet and they are often hidden from plain sight. To discover these hidden inefficiencies, this section provides ways to track driver performance, distance, cost, and other business insights and detect these inefficiencies. With these granular last-mile logistics insights, you can identify recurring patterns that are inefficient and devise strategies to solve them.
Sustainability: Efficiency and sustainability are inexplicably intertwined and a green supply chain has permanent business value, not to mention garnering the loyalty of highly-aware consumers. Having rich sustainability metrics in place and customer tracking links that report the emission savings to the end customer result in faster deliveries, fewer miles driven, and fuel cost savings. This section will show how to wield the power of data and digital tech to reduce your carbon footprint, and take strides towards carbon neutrality.
Are you ready to power memorable consumer experiences alongside optimal last-mile efficiency?