In the competitive world of e-commerce and supply chain management, ensuring timely and efficient product deliveries can be the difference between a repeat customer and a missed opportunity. But what really is the magic behind these seamless deliveries? The key lies in understanding and optimizing the concept of ‘last-mile maturity.‘ To help businesses demystify this term and implement it effectively, our latest InFocus webinar dives deep into its intricacies.
Hosted by Mehul Kapadia, the Chief Revenue Officer at Locus, this webinar provides invaluable insights for businesses, particularly in Asia. Drawing from Locus’s comprehensive survey conducted among over 150 industry captains and leaders, Mehul offers a glimpse into the strategies and challenges surrounding last-mile delivery. If you’ve been on the lookout for ways to perfect your delivery system, this snapshot of our webinar could be your gateway to mastering last-mile maturity.
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The growing spotlight on last-mile delivery
As we navigate the digital age, industries like e-commerce, 3PL (third-party logistics), retail, and manufacturing are experiencing a seismic shift in how they operate, particularly in the realm of deliveries. With the proliferation of online shopping and consumer demands for rapid and reliable deliveries, last-mile delivery isn’t just a concluding step in the supply chain; it’s a keystone to business growth as well.
The figures speak for themselves: with last-mile delivery accounting for a staggering 53% of global delivery costs and projections indicating its market size will triple by 2027, the urgency to optimize and perfect this segment is palpable. For businesses, the message is clear: mastering last-mile delivery is not just about keeping pace—it’s about setting the gold standard in customer satisfaction and operational efficiency.
Read Also: Last-Mile Delivery: Problems and Solutions Explained
Unlocking the Secrets of Last-Mile Delivery: The Five Pillars
Locus embarked on an enlightening journey, reaching out to decision-makers from diverse sectors, including e-commerce, retail, manufacturing, 3PL, and CEP. The aim? To unearth invaluable insights on the state of last-mile delivery across Asia. The result was a comprehensive report that not only sheds light on current practices but also offers a benchmarking tool—a rapid yet revealing survey taking just under five minutes on the Locus platform.
Just a few minutes and you can evaluate the health of your last-mile delivery! Click here!
This survey provides businesses with a mirror, reflecting their last-mile maturity against these five foundational pillars:
- Last-mile Excellence – A measure of how efficiently a business has fine-tuned its last-mile operations.
- Advanced Analytics – These are the deep-dive insights shedding light on strengths, inefficiencies, and areas ripe for optimization based on comprehensive business data.
- Workforce Empowerment – It’s all about ensuring your team has clear communication, an enhanced work-life balance, and the tools to soar in productivity.
- Sustainability – A key focus in today’s world, this pillar evaluates how a business’s last-mile practices align with eco-friendly goals, leading to reduced fuel consumption and cost savings.
- Customer Experience – At the heart of any business lies its customers. This pillar gauges the trust and satisfaction a company cultivates through its delivery practices.
But here’s a startling revelation: Even as a staggering 79% of organizations tap into cutting-edge technology for last-mile delivery, a significant number falter. The culprit? Outdated or fragmented processes. The question now is, where does your business stand, and how can it elevate its last-mile game?
Read Also: Unit Economics in Last-Mile Delivery
E-commerce Dilemma
E-commerce is booming, but are businesses genuinely reaping the rewards? With half the customers disgruntled over delivery timelines and several facing challenges like handling demand spikes and a dearth of actionable data, it’s evident there’s much room for improvement.
Read Also: How E-commerce Warehouse Operations can be Optimized with Dispatch Management Software
The 3PL & CEP Equation
While 3PL and CEP fare better in last-mile excellence than e-commerce, their challenge lies in striking the golden balance between service capacity and profitability.
The Retail Evolution
Retail has transformed leaps and bounds from classic stores to omnichannel hubs. Their focus on other aspects, like mid-mile and inventory management, however, puts them slightly behind in the last-mile excellence race.
Read Also: Can Retailers Reinvent the Last Mile?The Trillion-Dollar Question
Manufacturing Perspective
Interestingly, manufacturing does fairly well in last-mile excellence, mainly because they often collaborate with 3PL businesses. However, to truly excel, they need a tighter integration with their 3PL partners, especially since prompt deliveries and sustainability are high on their agenda.
Read Also: Forward Vs. Backward Scheduling: What’s the Right Choice for You and Your Customers?
In a Nutshell!
In a fast-paced world, the last mile is about more than delivery—it’s about creating lasting impressions. The delivery experience is as crucial as the product itself. Businesses need an integrated approach, from optimized routes and transparent visibility to actionable analytics and sustainability. That’s where Locus comes in. More than just a tool, Locus redefines last-mile delivery, transforming costs into revenues and ensuring each delivery reflects brand excellence.
Are you looking to translate last-mile excellence to brand excellence?
References:
https://www.insiderintelligence.com/insights/last-mile-delivery-shipping-explained/
https://www.maersk.com/news/articles/2023/06/21/asia-pacific-market-update-june#:~:text=The%20last%20mile%20is%20becoming,USD%20123%20billion%20by%202030