Tagged in Customer Experience

COVID-19 Last-Mile Logistics Roadblocks: Preparing for a Better Future

Last Mile Delivery Optimization

COVID-19 Last-Mile Logistics Roadblocks: Preparing for a Better Future

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Shweta Sarma

Sep 17, 2020

Like it or not, we’re sailing through one of the worst years in the history of mankind. The Coronavirus pandemic has been a true test of our adaptability, resilience, and the ability to bounce back— as humans, as economies, and as businesses.  In his interview with Yahoo Finance during the early stages of the pandemic, […]

Improve fleet utilization using Locus platform

Fleet Optimization

How to Improve Fleet Utilization?

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Lakshmi D

Aug 14, 2020

Imagine you’re a fleet manager, and should plan routes for delivery vehicles that day. Apart from the distance, you have to factor into other constraints like size of orders, costs, orders at each drop, time to load and unload to make sure orders reach your customers on time. Grueling isn’t it? But the question is […]

Last Mile Delivery Services

Last Mile Delivery Optimization

Why are Last Mile Delivery Services Important in the Post-Coronavirus World?

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Lakshmi D

Jul 3, 2020

There will be a 20% growth in online retail share by 2023, and there will be a 10% increase in instant delivery. – Future of last-mile interventions  Due to COVID-19, customers have become accustomed to online shopping. This change in their shopping habits is making the logistics industry refocus on last mile delivery services.  Logistics […]

Last Mile Customer Experience

Last Mile Delivery Optimization

Last Mile Customer Experience: It is no longer about reaching destinations, it is about reaching people

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Lakshmi D

Jun 29, 2020

Globally, 71% of customers lose their trust forever in brands that place profits before people. – Edelman Trust Barometer report, March 2020, Special Report: Brand Trust and the Coronavirus Pandemic. What would you choose if you had to choose between making more profits or making your customers happy? The above question is not difficult, but […]

On-Time and In-Full Delivery in Supply Chain

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On-Time and In-Full Delivery: Why Balancing Both is Important for You

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Team Locus

Jun 25, 2018

On-Time and In-Full Deliveries are the benchmarks of an optimal supply chain. With logistics costs rising, increasing Full Truck Loads (trucks which are almost completely filled) has always been an area of emphasis for logistics managers, often to the point of compromising on the other half — On-Time. Being there on-time is as important as delivering to […]