Tagged in Customer Experience
Home Services
Beyond Service With A Smile: 5 Ways to Ensure Customer Delight in Home Services
Aug 24, 2022
Getting your washing machine fixed, or deep cleaning your air conditioner or your house has never been easier than opening an app, all thanks to home service businesses. Its astounding growth reflects how the modern consumer is now firmly at the center of the supply chain, pulling goods and services to their homeplace. But thanks […]
Last Mile Delivery Optimization
Why Should Last-Yard Deliveries Prioritize Convenience Over Cost
Aug 16, 2022
Last-yard delivery ensures goods promptly reach customers' hands or the point of use. It is critical for businesses to prioritize convenience in the last yard.
Fleet Optimization
Why Choose In-house Fleet Over Outsourced Fleet Management for Your Delivery Business
Apr 29, 2022
In 2021, 44.5 percent of organizations worldwide revealed that they perceive customer experience (CX) as a primary competitive differentiator. – Organizations perceiving CX as a competitive differentiator worldwide 2021, Jan 2022. Modern customers want a delightful experience from businesses. Delivery management, from the first to the last-mile, is key towards providing a lasting customer experience. […]
Blog
How Digitalization can Revolutionize Your B2B E-commerce Business
Apr 5, 2022
Find out how digitalization has transformed B2B e-commerce businesses as growing complexities and steep demands has increased the need for better order fulfillment.
Last Mile Delivery Optimization
How Customer Expectations are Redefining B2B Logistics Businesses in 2021
Jan 19, 2021
The E-Commerce boom has influenced consumer behaviour like never before. Economics taught us that it was the price that drove demand. Now, we are learning how convenience drives demand even more. 2020 was a disruptive year in more ways than one, but remarkably disruptive in how it changed the way people buy and sell. The […]
E-Commerce
How can SaaS help handle fluctuating demand this holiday season?
Nov 6, 2020
The holiday season demand fluctuations are unpredictable. The million dollar question for businesses is—how to ensure a seamless logistics operation, given the unpredictability. On top of it, a lot of shoppers are now turning to online shopping, making the logistics all the more tougher and competitive. The new normal brought about by COVID-19 has lengthened […]
E-Commerce
How to Prep your E-commerce Logistics for an Explosive Holiday Season
Oct 5, 2020
The holiday season is upon us, and it’s that time of year again when customers gear up for extravagant shopping of winter clothing, fashion accessories, festive gifts, and all sorts of holiday merchandise. But this year’s holiday season is a lot different from usual. With the rising wave of Coronavirus in the US, the majority […]
CEP and 3PL
How to address real-time courier dispatch challenges?
Sep 18, 2020
The consumer’s demand for faster, trackable, and efficient dispatch delivery is increasing. This rising demand has posed many challenges for the courier dispatching industry, especially in courier dispatch. What is a courier dispatch software? A courier dispatch software is a tool that a fleet manager uses to assign jobs to drivers. It is designed to […]
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