Tagged in Automation
The automation and digitization of E-Pharma companies in India are essential for the growth of the e-commerce pharmacy home delivery service. Read more!
With an intelligent logistics software, businesses can automate dispatch optimization to improve customer experiences with faster deliveries. Read on to know more.
The E-Commerce boom has influenced consumer behaviour like never before. Economics taught us that it was the price that drove demand. Now, we are learning how convenience drives demand even more. 2020 was a disruptive year in more ways than one, but remarkably disruptive in how it changed the way people buy and sell. The […]
While other traditional ‘track & trace’ solutions tell you ‘where your truck is’, Locus’ route optimization engine goes a step further to answer ‘where your truck should be!’ Consider the following scenario: 10 Shipments, 10 drop-off locations. 1 rider to complete the job in a day. Sounds simple enough problem to solve, isn’t it? Numerous cognitive […]
Expectations are a moving target, thereby creating the need for institutions to regularly track and understand how they are Performing Against Customer Expectations (PACE). The PACE index for the banking sector does this on an annual basis, in a global study spanning 8,000 customers and 500 small businesses. The 2016 survey revealed that Indian banks were near the bottom of the global […]
In our previous post, we had introduced the concept of serviceability, its significance and implication for the future of logistics. It would not be telling to say that we have only scratched the surface. Leaving it at that will be like belittling the layers that lie beneath. Let’s dig deeper… Serviceability has an unpredictable complexion to […]
No more late appointments, no haggling, a pleasant service experience, and a satisfied customer! “Starting all over again is not that bad, because then you get another chance to make things right”. Poignant, sure, but if the same was being said of service fulfilment, be assured that the panic siren would go out of control […]
Smart, well informed and less tolerant is what defines new age digital consumers. E-commerce business has advanced towards being more consumer-centric. Today, consumers are accustomed to ‘Click & Buy’ model with an expectation of shorter delivery time along with the flexibility in delivery anywhere & anytime. Alain Ferard from Neopost put it aptly — “Customers expect convenience”.These […]