For a successful retail business today, making deliveries on time is the most basic of customer expectations. As online deliveries become the norm, delivery experiences take a more holistic form and must deliver more than just the package that was ordered. According to a recent report, companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within three years of investing in customer experience. A great customer experience can increase retention, satisfaction as well as revenue.
Needless to say that customer reigns supreme and retailers have set upon themselves the enormous task of making commands out of their every wish. And if you’re a business that is looking to grow, making on-time deliveries, keeping up with customer trends and preferences, delivering exceptional customer experience in the first attempt will be on the top of your list.
Choose from many delivery options
To avoid providing convenience at the expense of the on-ground staff, businesses can offer some control to the customers too. When customers get to pick the delivery date and time that works best for them, it’s a win-win situation for both parties. Multiple shipping options and a customizable delivery schedule not only boosts customer satisfaction and loyalty and builds confidence in your brand, it helps to plan and execute deliveries more efficiently. So there’s less friction, fewer failed delivery attempts and big cost savings for your business.
Driving customer delight with Delivery Linked Checkout
Keeping all this in mind, we introduce the latest module on the Locus logistics platform: Delivery Linked Checkout (DLC). This latest offering in the retail segment is designed to ease the current delivery load for businesses by incentivizing the end customer to choose specific slots for their deliveries.
Our advanced scheduling optimization software has dynamically priced, customer delivery slots for both online and in-store purchases. This state-of-the-art feature works with captive, contracted, and outsourced fulfillment channels, and provides analytics insights across the board with time slot management. Your customers can be incentivized to choose greener routes in favor of the environment and even discounted slots. Several shipping options, multiple precise delivery schedules, any time cancellations and even changing delivery windows make this a highly customizable post-fulfilment journey.
Here are some of the reasons why you should opt for Delivery Linked Checkout:
- Get the best of efficiency and customer satisfaction
The DLC feature helps businesses by pushing slots at the checkout on the basis of available capacity, logistics costs and business constraints. Higher drop density and better resource utilization mean increased efficiency, fewer vehicles and less time on the road. Higher first attempt rates and on-time deliveries help you Align operational excellence with customer experience.
- Unlock new revenue with premium fulfillment options
Multiple delivery windows—ten minutes, two hours, same day, next day—help you capture a wide range of customers by meeting their daily requirements. Priority-based deliveries that fit into customers’ schedules and availability incentivize them to pay a premium surcharge and encourage brand loyalty.
- Increase customer lifetime value with easy post-fulfillment journeys
Allowing customers to choose alternate date and time for shipment delivery even after order dispatch and creating precise delivery schedules allows you to meet customers where they are.
Friction free cancellations via tracking page help keep the positive customer experience alive.
- Bring sustainability to your last mile
Customers get a chance to do their bit for the environment by opting for sustainable delivery time slots that facilitate more carbon efficient route plans. Optimizing resource utilization, delivery reattempts and shipment returns, reduce empty miles on the road by clustering deliveries for high drop density and reduce the distance traveled per order.
As a business dedicated to growth you’re busy looking for all the ways that you can offer the best of speed, convenience and delivery experience to your customers. A delivery management software works as the perfect solution to deliver exceptional customer experience in the first attempt.
Want your customers to be delighted with your delivery experience? Try a demo with us!