Packages That Chase You! Welcome to the Age of ‘Follow Me’ Delivery

You’re at work, just about to step into an important meeting, when your phone buzzes: “Your delivery will arrive today between 2 pm and 5 pm.” Great news! Except that you’ll be miles away by then.

Typically, this would spark a frantic juggling act: rescheduling appointments, calling customer support, or resigning yourself to missing your delivery entirely. But what if your delivery could track you down, wherever you are, ensuring you never miss another package again?

Introducing “Follow Me” delivery from Locus, a masterful addition to our Delivery Linked Checkout platform designed to put customers firmly in control of their deliveries, no matter how unpredictable life gets.

When Your Delivery Has a Sixth Sense

“Follow Me” brings a fundamental shift in logistics that places customers squarely in the driver’s seat. With it, Locus has enabled customers to actively manage their deliveries in real-time directly through intuitive tracking pages.

Say you’ve ordered a custom-made suit for a friend’s wedding. Say you’ve planned delivery to your home address. However, last-minute travel arrangements mean you’ll be at a hotel on the other side of town. With traditional logistics, this scenario could spell trouble. But with Follow Me, you effortlessly redirect your parcel to your hotel through the tracking interface.

No calls, no emails, just instant, seamless flexibility.

Real-Time Visibility, Wherever You Roam

Beyond customer ease, Follow Me delivery reduces complexity for everyone involved in the logistics process. Riders receive timely and precise updates on delivery modifications, eliminating confusion over abrupt changes. Warehouse managers gain real-time visibility into dynamic delivery requests, enhancing operational efficiency and customer trust.

Consider a common situation: you’re expecting medication urgently but have a last-minute appointment. With Follow Me, you can quickly authorize your delivery to meet you at a new location, ensuring vital packages never miss their mark.

Multi-Channel Magic: Pick, Shift, and Redirect Instantly

Follow Me isn’t limited to changing addresses. It offers a multi-channel approach to post-purchase experiences:

• ShipFlex: Dynamically reroute parcels through carriers based on real-time location changes, ideal for professionals, busy parents, or frequent travelers.
  
• Nearest Store Pickup: Can’t wait till evening? Select your closest pickup point effortlessly.
  
• Direct Door Delivery: Instantly adapt standard home deliveries to your evolving schedule.

Enhanced by accurate, continuously updated ETA notifications, Follow Me creates an unmatched delivery experience that boosts transparency and fosters trust.

Turning Flexibility into Loyalty

Businesses adopting Follow Me delivery benefit from fewer missed deliveries and reduced return rates. An online grocery retailer faces recurring complaints from customers unable to accommodate inflexible delivery times. By implementing Follow Me, customers can easily redirect perishable items to their workplace or a convenient pickup point, significantly reducing complaints, returns, and spoilage.

Lower returns and increased customer satisfaction translate directly into higher profitability and repeat business, establishing Follow Me as not just innovative, but essential.

Logistics Designed Around Your Life, Not The Other Way Round

At Locus, we believe logistics should adapt to customers’ lives, not the other way around. The Follow Me delivery feature is a testament to our commitment to customer-centric innovation, reshaping logistics from rigid scheduling to fluid adaptability.

Discover how Delivery Linked Checkout, powered by Locus, transforms logistics into an agile, responsive system designed specifically for today’s dynamic lifestyles.

Explore more about Delivery Linked Checkout here and experience firsthand how Locus empowers businesses and delights customers simultaneously.

Never miss a delivery again. Let your package follow you!