Key Takeaways Expectations are a moving target, thereby creating the need for institutions to regularly track and understand how they are Performing Against Customer Expectations (PACE). The PACE index for the banking sector does this on an annual basis, in a global study spanning 8,000 customers and 500 small businesses. The 2016 survey revealed that Indian banks were near the bottom of … Continue reading Bringing Banking to the Customer’s Doorstep with ‘Locus for BFSI’